Samsung Electronics suspended Friday sales and announced a review worldwide Galaxy Note 7 its newly launched “phablet” high-end, for the presence of defective batteries that came to cause ignitions some terminals, as it became known this week.
” We have decided to suspend sales the Note 7 and offer new terminal parts to all customers that request, “explained Koh Dong-jin, director of mobile division of the company, at a press conference in Seoul.
the manager acknowledged that many users of the new “phablet” might be “concerned” about the possibility that their terminal burns during the charging process, as has happened several times since its release becomes less two weeks.
“If you approach your service, we have a software to check for problems on the phone. During the review can use a terminal of any of the other models available, “Koh said.
The executive said that, depending on the country, the review process and exchange could last more or less depending on the availability of spare parts, but promised “as quickly as possible.”
“Samsung calls sincerest apologies to all customers by the ignition battery occurred shortly after the release of this new product,” he said.
Since the Galaxy Note 7 hit the shelves in markets around the world last August 19, several users have reported that during charging the phone had gone up in flames and even some uploaded videos to the network to prove it.
the scandal led Samsung to open an investigation, whose results were presented by the director of the mobile phone division today.
the giant South Korean electronics has concluded that the ignitions of the Galaxy Note 7 were caused by faulty batteries installed in some of the phone.
in particular, the problem of flammable batteries have arisen in 24 of every million units of Galaxy Note 7, according to the report Samsung.
the data is based on that, the million and half sold worldwide units have so far been 35 the claims submitted in relation to this problem.
thus, sales will be suspended until the company completes a detailed report on the exact components of defective batteries that cause ignitions and subsequently marketed analyzes new parts a process that could take two weeks or more, according to his agent.
This is the first time the largest manufacturer of smart devices in the world announced a massive overhaul of one of its models.
This unprecedented case since Samsung began marketing these products in 2010 could deal a blow to the South Korean company, which had recently regained strength in the market after losing the game of high-end past years in favor of Apple.
the Galaxy Note 7, a “phablet” major whose curved edges novelties are the total resistance to water and a scanner eye iris, was presented as one of the strongest bets of the firm in the past years, months after the release of “smartphone” Galaxy S7 logo.
the terminal, which also features a 5.7 inch screen, cameras 12 and 5 megapixels and the pen S -PEN, he went on sale at a price of approximately $ 900 (807 euros) with variations depending on the different markets.
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