Mexico City. The Procuraduría Federal del Consumidor (Profeco) has urged the owners of a cell phone Samsung Galaxy Note 7 to go to the centers to change the unit for a lower price or request the return of the money.
The unit will "reinforce vigilance for the respect of the rights of the users that are affected by the company Samsung, which ordered the withdrawal of the model Galaxy Note 7", by various accidents in other countries, but that have not been recorded in the country.
reliance said that the service centers authorized customers may change the Galaxy Note 7 for a Samsung Galaxy S7 Edge or any other mobile device Samsung. In this case, it will be rembolsada the difference between the price paid for the Note 7 and the price of the equipment selected.
in Addition, the company will grant 4 months of free service, in its plan of monthly rent as compensation, either may request, through the operator, the reimbursement total for the cost of the equipment.
The federal consumer protection committed to support any of the decisions that you take on consumers.
In accordance with the dependency, more than 10 thousand 661 cell phones have been withdrawn from the mexican market, a total of 14 thousand 885 units delivered by Samsung to distributors and operators Telcel, AT&T, Telefonica Movistar and Liverpool. These operators and distributors sold 11 thousand 659 units and do not have accident reports.
on October 3, Profeco made a request for information to Samsung to report the way of compensation for those affected by the failures. The company is in the term established by the Law, which expires on October 15.
in Addition, we have issued two alerts fast by the middle of the page www.gob.mx/profeco -a the past 13 of September and a more this 12 of October – to inform users about their rights in the face of the decision of the company.
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