The operators will change your Galaxy Note 7 for other devices, but does not give you the new Note 7 of replacement.
Sarah Twe/CNETThree of the largest operators of the US have decided to make a pause in the program of replacement of the Galaxy Note 7, after several episodes of fire and overheating phones that had already been replaced. The announcements took place before that Samsung will stop the production of the device.
If you have a Samsung Galaxy Note 7, AT&T, T-Mobile or Verizon, this is what you have to do to change it and get again a new phone.
AT&T will change the Note 7 for any phone
AT&T was the first to launch a press release in which it explained that based on the reports they had decided not to continue with the replacement programme while Samsung and the Commission of Consumer Product Safety assess the situation.
“we Encourage users who have already replaced the Galaxy Note 7 to visit a store AT&T to change it to another Samsung phone or other phone of your choice,” wrote Fletcher Cook, global vice president of media relations of the operator in the statement. The company also will sell the new version of the cell.
On the decision of AT&T on Sunday morning, Samsung also made public a statement: “we Recognize that a carrier partner has paralyzed the sales of the Galaxy Note 7in response to the reports of damage and we respect this decision.”
T-Mobile wants you to turn off the Note 7 now!
For his part John Legere, president of T-Mobile, said via Twitter that paralyzed the program of replacement and sales of the Note 7 on an act preventive. In a statement, the operator said: “we encourage users to stop using and turn off the phone, replaced it, and return it”.
in Addition, T-Mobile will not only allow you to change the device for any other, but to the users who bought in the presale will allow them to stay with the Netflix subscription, the bracelet Gear Fit or the microSD card that could have been a gift. In case they have purchased a specific accessory for the Note 7, will be able to return it and get the money spent.
The company headed by Legere will be in addition to a credit of US$ 25 in two billing cycles for any inconvenience that may have caused their customers.
Verizon restarts the replacement cycle
In a press release reported by The Verge, Verizon confirmed that it was suspending the program of replacement of the Galaxy Note 7. Thus, users will be able to return to the starting point and closer to a store, return the phone and either exchange it for another Samsung or purchase one from another brand, and get the difference in cash. Buyers of a Note 7 of this operator by the Internet will also be able to attend to their shops, as explained by the company.
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