Image copyright Getty Images Microsoft announced with fanfare the launch of its latest operating system, Windows 10, with which he intended to reach out to its billion of users until 2017.
That was a little more than a year, in June 2015. Analysts were favorable: it was more quick, functional and simple than the previous version, which used the Internet Explorer (instead of Edge).
In its first month, there were about 75 million of facilities through its free upgrade.
But soon began to rain criticism.
And, now, a consumers ‘ association has returned to put the last software of Microsoft in the crossfire.
A bad start
First, were the complaints of those who accused the technology company of using a “dirty trick” that forced one to install the new operating system.
Microsoft backtracked and decided to provide its users with the possibility not to proceed with the installation.
But then came more problems.
The firm that he founded Bill Gates had to compensate with $ 10,000 in June of this year to a woman in the U.S. whose computer wasuseless because of Windows 10.
According to the journal, Seattle Times, the machine was running “at a snail’s pace” since the installation of the software from Microsoft automatically.
And, last month, millions of web cameras were unusable after installation of Windows 10 on different devices.
The failure affected cameras that are used to talk by Skype and the messaging service, Lync, both of them belonging to Microsoft.
An engineer from the company responded to the complaints by saying that the Microsoft had not adequately informed its users about the change softwareand that the company was working to fix the problem.
however, Microsoft made no comments about it.
Users “annoying”
Now the complaints come from the organization of the consumer’s rights Which?, with thirst, in the United Kingdom.
The agency says it received hundreds of complaints about the update.
A lot of people are having problems with Windows 10, and we believe that Microsoft should do more to fix it.
Alex Neill, director of campaigns and policies of Which?
“once installed some people reported problems with the printing, connecting to wifi and the speakers of your computer,” said Which?
The consumers ‘ association also reported of users who complained of “missing files and e-mail accounts that are no longer syncing”.
In some cases, he assures the group, the users had to pay for that your computer was repaired.
According to the agency, the affected users said they felt “upset,” for the multiple alerts to update the system, which Microsoft had updated without your authorization in some cases.
Which? interviewed more than 5,500 of their members in June and found that 12% of the 2,500 of those who had installed the latest software Microsoft decided to uninstall it and replace it with the previous version.
what A bad customer service?
Microsoft defended himself by saying that provided on-line help and telephone.
“The update of Windows 10, this is a choice designed to help people to take advantage of the Windows more secure and more productive,” said a company spokesman.
“The clients have different options. If you need help with the update, we have numerous options, including the free service of attention to the client”.
But, according to the report Which? also “there were complaints by the poor customer service Microsoft”.
“we Rely heavily on our computers to conduct everyday activities, so when it stop working is frustrating and stressful,” said Alex Neill, director of campaigns and policies of the group.
“a Lot of people are having problems with Windows 10, and we believe that Microsoft is more should be done to fix it“, concluded the specialist.
Others advocate to Microsoft.
Stuart Miles, the founder of the news portal technology Pocket-lint, “Windows 10 was, in general, well-received, and was a step forward with respect to its previous version, Windows 8, which was not well accepted by many.”
“With a deployment of this scope, it is always likely that some users are experiencing problems”, said miles.
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