An Act for the consumer to know the hidden costs of their ... - The Mundo.es

The Cabinet has approved a draft law to amend legislation to protect consumers. Among other measures, fixed within 14 calendar days to withdraw from a contract and prohibits charging hidden fees on a purchase.

The initiative incorporates the European Directive on Consumer Rights and reform the revised text of the General Law for the Defence of the Rights of Consumers and Users and other complementary laws.

text includes measures to strengthen security in e-commerce transactions.

require reform to provide more information to consumers and gives them new rights in terms of delivery and risk of loss or impairment of the acquired .

also establishes that the consumer has to accept the final price before the end of the transaction to avoid charges covert and that phone contracts, consumer and user only be bound once you signed the offer or has sent his written agreement on paper, by fax, email or SMS.

Thus, if the employer does not obtain the consumer’s express consent for an additional payment to agreed and, instead, it follows using default options, the user is entitled to reimbursement of payment.

It is the law which will adapt to the Spanish legislation Directive 2011/83/EU of the European Parliament and of the Council on consumer rights. After passing through the Council of Ministers on April 19 as a blueprint and after consulting the Council of State and the hearing process, the project will now be debated in Parliament.

Shopping online

E-commerce is a key sector. Has a turnover of 2,700 million euros in one quarter with a total of 33.8 million transactions.

“From now on, the Spanish may conduct electronic commerce transactions, enter into distance contracts and off-site employers with more confidence and security,” said Minister of Health, Social Services and Equality, Ana Mato, in the press conference after the Council of Ministers.

As explained by the Minister, telecommunication services, water and insurance are hired away and has stated that more than 400,000 complaints in 2012 correspond to these sectors. He also warned that the rise of new technologies such as the Internet or mobile telephony generation, have multiplied and contract deals users in this way.

As additional charges that may arise from contracts concluded at a distance, the project establishes new rules. For example, if the employer decides to enable a telephone to communicate with customers in relation to the contract, the use of this line will not incur a cost greater than the basic rate.

addition, employers may not bill the consumer charges for the use of certain means of payment in excess of the cost at which they are confronted by the use thereof.

Hiring

phone

In cases in which the company is the one put on the phone with a user to execute the contract, must confirm the offer in writing or, unless the consumer expressly objects in a durable medium.

The offer is not binding until the consumer has signed the offer , or sent their agreement in writing, either on paper, by fax, email or SMS message. In this way, you ensure that consumers are fully aware of what you are agreeing to properly ensured that receives mandatory pre-contractual information, which is not possible if the entire process is carried out in a single telephone conversation.